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Total Quality Management: Empirical, Conceptual, and Practical Issues

Item

Title
Total Quality Management: Empirical, Conceptual, and Practical Issues
Abstract/Description
In recent years, total quality management (TQM) has become something of a social movement in the United States. This commentary returns to the writings of the movement's founders-W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa-to assess the coherence, distinctiveness, and likely perseverance of this provocative management philosophy. We identify a number of gaps in what is known about TQM processes and outcomes and explore the congruence between TQM practices and behavioral science knowledge about motivation, learning, and change in social systems. The commentary concludes with a prognosis about the future of TQM-including some speculations about what will be needed if TQM is to take root and prosper in the years to come.
Author/creator
Hackman, J. Richard
Wageman, Ruth
Date
1995
In publication
Administrative Science Quarterly
Volume
40
Issue
2
Pages
309-342
Resource type
en Research/Scholarly Media
Resource status/form
en Published Text
Scholarship genre
en Synthesis/Overview
Open access/full-text available
en No
Peer reviewed
en Yes
ISSN
0001-8392
DOI
10.2307/2393640
URL
Official Publisher's Webpage (JSTOR)
Citation
Hackman, J. R., & Wageman, R. (1995). Total Quality Management: Empirical, Conceptual, and Practical Issues. Administrative Science Quarterly, 40(2), 309–342. https://doi.org/10.2307/2393640
Cited in
Cross-Sector Research on Continuous Learning and Improvement
Item sets
OB Citations - Conceptualizing, Measuring, and Evaluating Improvement Networks
OB Citations - Cross-Sector Research on Learning and Improvement

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